• The Emergency Communications Center (Dispatch) is responsible for receiving, classifying, and dispatching all 911 calls for Police, Fire, and EMS services in the City of Portsmouth.  The ECC also serves as the location for the Fire and Police Emergency Operations Center during crisis deployments.  The ECC is operated 24 hours a day, 7 days a week.  ECC is one of only two Units in the Police Department that operate continually – the other being the Uniform Patrol Division.  All calls made to 911 for emergency public safety services are received by the ECC, the receiving Dispatcher then classifies the call, enters the call and information into a Computer Aided Dispatch System (CADS), and then dispatches an appropriate unit (police, fire, or ems) to handle the call for service.  The ECC is managed by a civilian PSAP Manager, with civilian Dispatch supervisors managing each shift’s work group.  The ECC has a total compliment of 32 civilian Dispatchers.  The PSAP Manager reports to the Special Operations Bureau Captain.

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